Terms of service
TERMS OF USE (“TERMS”)
By accessing, using or browsing on this website, or by continuing to do so, you expressly accept and agree to be bound by these Terms. In accepting these Terms, you agree that these Terms and our Privacy Policy will apply whenever you access or use this website.
Lovewell Products Pty Ltd ABN 90 646 334 821 (“Lovewell”, “we”, “us” or “our”) may amend these Terms from time to time. Your use of this website after we make amendments to these Terms will oblige you to comply with these Terms as amended. However, we will not change any terms and conditions for an existing order for Products that has been accepted by us. The Terms that will apply to the order are the Terms that applied at the time you placed your order.
Sale of Products on website
Orders for Products
We will supply products and other products offered for sale by us on the website (“Products”) to you in accordance with these Terms.
Please review your order details carefully and correct any mistakes prior to placing your order.
Price and payment
You must pay for the Products at the time you place an order for the Products on the website. After you place an order for Products, you will receive an email confirmation from us via our website platform operator containing your order details.
All advertised prices on our website are displayed in the currency selected. If you have selected shipping to a country other than Australia, additional duties and taxes may be payable and remain the responsibility of the purchaser. Products prices do not include delivery fees. Delivery fees will be quoted before you submit your order for the Products.
Payment can be made by through our website platform operator. All online transactions performed on this website are secured payments. If you choose to pay via credit or debit card, you agree that there are sufficient funds available to cover the cost of your order. By purchasing Products on this website, you agree to the terms and conditions of your selected payment provider (i.e. Visa, MasterCard, American Express, PayPal, Afterpay or Apple Pay) and our website platform operator, Shopify Inc. For more information on their terms and conditions, please visit their websites.
Delivery of Products
We will endeavour to send the Products you have ordered to you within one to three business days from the date of order subject to demand. If the Products are unavailable, delivery may be delayed.
Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or circumstances outside of our control for which we will not be responsible. If you wish to query a delivery, please contact us at hello@lovewell.earth. You acknowledge and agree that any incorrect information submitted in your order for Products may delay or impede the delivery of Products. We take no responsibility for any incorrect address details being provided. Additional fees may be charged for re-delivery of Products. If the Products are damaged when you receive them, please email us at hello@lovewell.earth within seven days after you have received them so that we can resolve any problems.
General
We reserve the right to refuse service to anyone for any reason at any time.
Title to the Products will pass to you upon full payment for the Products. Risk in the Products passes to you upon our delivery of the Products to our carrier. To the maximum extent permitted by law, our sole liability to you in respect of any defective Products is (at our election) limited to:
the resupply of the defective Products to you; or
refund of the price paid by you for the defective Products,
please see our Refund Policy for more information.
You will comply with our directions and provide all requested information to us in respect of any product recalls for the Products. By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right, but are not obligated, to limit the sales of our Products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any Product or service made on this site is void where prohibited.
Information
The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Intellectual property
You must not do or allow any third party to do anything which may infringe, damage or endanger our intellectual property rights or the intellectual property rights of a third party in respect of the website, its content and the Products.
Privacy
We will collect, hold and use your personal information in accordance with our Privacy Policy available on this website. Our Privacy Policy sets out:
the purposes for which your personal information is collected;
the consequences if your personal information is not provided to us;
the third parties to which we disclose your personal information;
how you may seek access or correction of your personal information;
whether your personal information is likely to be disclosed to overseas entities and in which countries; and
how you can complain about a breach of our obligations in respect of your personal information and how such a complaint will be dealt with.
Security
We take all reasonable steps to ensure the security of our systems. However, we will not be held responsible for any loss that may arise from unauthorised access to your personal information subject to any negligence or breach of law on our behalf. The website may contain links to other websites. We are not responsible for the privacy practices or the content of such websites. We accept no responsibility for any liability that may arise from your use of a third party website.
We exercise all due care to ensure that your information is secure on our system. However, the possibility exists that the information could be unlawfully observed by a third party while the data is being transmitted over the internet or while stored on cloud based servers. We accept no liability that may arise if any other persons obtain the information you submit to the website, subject to any negligence or breach of law on our behalf.
No representations and warranties
To the maximum extent permitted by law, we do not provide any representations or warranties relating to this website, its availability or the Products. We will not be responsible in any way for the availability of the website subject to any negligence, breach of law or circumstances within our reasonable control. We will use commercially reasonable endeavours (taking into account our internal standards, written or otherwise) to maintain the performance of this website where this is within our direct control. We cannot and do not warrant that the website will operate error-free or that the website and its server are free from computer viruses or other harmful mechanisms.
Risks and release from liability
To the maximum extent permitted by law:
we accept no liability for any loss or damage howsoever arising (including any indirect or consequential loss) to any person or corporation who may rely on the information contained on this website for any purpose or as a result of the use of or access to this website or use of the Products; and
you release us from all damages, losses, actions, costs, claims, demands and causes of action whatsoever at law, in equity or under statute which you or anyone claiming through you may have, or might at any time have or have had against us in respect of, arising out of or resulting from access, attempted access or use of the website or use of the Products.
User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to:
maintain any comments in confidence;
pay compensation for any comments; or
respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.
You agree that any content you submit to us will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the wesbite or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Acceptable uses
You must use the website responsibly and within the law. It is your responsibility to:
use the website in a manner which does not violate any applicable laws or regulations;
respect the legal protection afforded by copyright, trade mark, license rights and other laws to data accessible via the website;
respect the privacy of others;
use the website in a manner which does not interfere with or disrupt other users of the website, services or equipment;
refrain from acts that waste resources or prevent other users from receiving the full benefit of the website;
use the website lawfully, ethically and in accordance with accepted community standards; and
maintain the security and confidentiality of all login details provided to you in respect of the website.
Unacceptable uses
You must not use the website in any way which breaches local, state, federal or international laws or regulations. Without limiting that, you must not:
violate copyright, trademark or other intellectual property rights;
illegally store, use or distribute software owned by or licensed to us;
transmit threatening, obscene or offensive materials;
discriminate or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
misrepresent or defame others;
commit fraud;
damage, modify or destroy any of our or any other person’s files, data, passwords, devices or resources;
make an unauthorised transmission of confidential information or data protected by trade secrets;
engage in misleading or deceptive on-line practices;
conduct any business or activity or solicit the performance of any activity that is unlawful;
impersonate any person, or misrepresent your identity or affiliation with any person; or
attempt to do any of these things.
You must not use the website to interfere with or disrupt the website or other users, services or equipment. In particular, for example, you must not:
distribute messages to inappropriate or unrelated forums, newsgroups or mailing lists;
send unsolicited commercial messages;
initiate or spread computer worms, viruses or other types of malicious programs;
make transmissions of any type or quantity which adversely affect the operation of the website or jeopardises the use of the website, or its performance for other users of the website;
harass or impersonate us, the website or other users of the website;
engage in conduct which causes a threatened or actual nuisance to other users of the website; or
violate or attempt to violate the security of the website.
Our rights
You will indemnify us against all damages, losses, actions, costs, claims, demands and causes of action whatsoever at law, in equity or under statute that we suffer or incur as a result of any breach of these Terms by you.
Without limiting any of our other rights, if you breach any term of these Terms, we will have the right to:
confiscate or destroy or require you to return or destroy, at your cost, all material that you have obtained from the website (others than any Products for which you have paid for in full);
require you to delete or otherwise permanently remove from any electronic device, information you have obtained from the website, using any means reasonably necessary;
suspend or terminate your access to the website; and
take any other action against you.
These Terms are governed by and are to be interpreted pursuant to South Australian law and users of the website submit to the exclusive jurisdiction of South Australian courts in respect of any disputes under or related to these Terms or a user’s access to or use of the website.
Optional Tools
We may provide you with access to third-party tools over which we have no control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms.
Reliance and Disclaimer
You should not rely on the information published on our website or Products for the diagnosis or treatment of any health problem or condition, or for prescription medication or other treatment.
You acknowledge that the information provided (irrespective of the form) through this website or by Lovewell, its related entities, affiliates, employees, officers, directors, contractors, licensors, or any other party related to Lovewell, to you, is not a replacement for professional health and medical advice.
You should always discuss your (and your children’s) health needs with a medical professional and carefully read and consider all information provided on our Product’s labels before using our Products. Similarly, we recommend that you seek professional medical advice when undertaking to use new medication, herbal or homeopathic supplements, nutritional supplements, or adopting any new health treatment.
Lovewell does not warrant that their Products can be used as an exclusive source of nutrition or as a replacement for balanced diet and appropriate levels of exercise. Lovewell’s Products may only assist in supplementing a person’s dietary intake.
The information provided on our website is of a general nature and is not considered or intended to replace professional medical advice. Do not use any information available on our website as a substitute for professional medical advice or diagnosis and treatment of any medical condition. Lovewell accepts no liability for any negative or undesirable effects resulting from the use of any product sold through our website.
Indemnification
You agree to indemnify, defend and hold harmless Lovewell and any parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable lawyers’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
What we may do to ensure that these Terms are being followed
We may (but are not obliged to) monitor your use of the website to determine whether these Terms are being followed. If we monitor your use, we will safeguard your privacy unless doing so would involve us concealing a criminal offence, be contrary to law or inhibit the enforcement of these Terms.
If we become concerned that your use of the website may break the law or that you have not complied with these Terms, we will generally attempt to contact you before taking action (if possible).
If we believe that your use of the website may break the law or that you have not complied with these Terms we may:
notify you by email (if possible);
suspend or terminate your access to the website without notice; and/or
notify and provide relevant information to the authorities, as appears appropriate in the circumstances.
Limitations
Whilst we will make all commercially reasonable efforts to post a prior warning on the website, we may from time to time suspend, disconnect or deny access to the website, without notice to you during any technical failure, modification or maintenance affecting the website, provided that we will use commercially reasonable endeavours (taking into account our internal standards, written or otherwise adopted) to procure the resumption of the website as soon as reasonably practicable. Without notice to you, we may remove, amend or alter any material or data in the website upon being made aware of any claim or allegation or risk of a claim or allegation that any such material or data is unlawful, defamatory, offensive or in breach of a third party’s rights.
Waiver
The failure by one party to insist upon strict performance by the other party of any terms of these Terms will not be deemed a waiver of any term or a breach by the other party of any of these Terms.
Severability
Every provision of these Terms will be deemed severable as far as possible from the other provisions of these Terms. If any provision is found to be void, illegal or unenforceable for any reason, it will be deemed to be severed and omitted from these Terms. These Terms, with the offending provision severed and omitted and with any consequential amendment if necessary, will otherwise remain in full force.
Free shipping for Australian orders over $299
For all Australian orders over $299AUD free shipping is available by entering code FREESHIP at checkout. This code cannot be used in conjunction with any other discount code.
WINTER WELLNESS OFFER:
The Lovewell Winter Wellness Sale ("Offer") is valid from Tuesday 26th May 2026 to Friday 29 May 2026 at 11:59am AEST. The 15% storewide discount is applied automatically at checkout. The additional 5% discount (Phase 2) is applied via the code WINTERWELLNESS, valid Thursday 28th May 2026 from 12:00am AEST to Friday 29th May 2026 at 11:59am AEST only. A minimum order value of $119.00 (AUD) is required to redeem the Offer. Discounts cannot be used in conjunction with any other offers, promotions, or discount codes, including subscription pricing. Lovewell reserves the right to modify or withdraw the Offer at any time without notice. The Offer applies to full-priced items only and is not transferable or redeemable for cash or gift cards.